FPS RT Indirect Payment Submission Delay

Incident Report for Form3

Resolved

Between 19:43 and 20:18 UTC last night, the FPS RT Indirect service experienced a degradation of service that intermittently affected outbound payments. We have investigated the issue and can confirm this was a result of slow outbound payment processing by our indirect gateway provider for FPS.

This led to a small number of payments submissions being delayed, which were all fully processed once the issue was resolved at 20:18 UTC

Our Incident Response Team have confirmed there is no ongoing impact. We are working with our provider to ensure this issue is mitigated against in the future

Posted Apr 15, 2019 - 20:43 UTC