Resolved -
Following a period of monitoring with our connectivity provider, we can confirm no further errors have been seen since approximately 23:00 BST.
Impacted customers will be contacted directly regarding any payment impact during this degradation and further details will be shared in the post mortem which will be shared in the coming days.
We continue to monitor service behaviour for any further degradation and work with our connectivity provider to put in place mitigations to the issue seen.
Jun 3, 22:58 UTC
Monitoring -
Our SEPA Instant Service has recovered and normal service has resumed.
We will continue to monitor the service to ensure there is no ongoing impact.
Jun 3, 22:14 UTC
Identified -
We have identified an issue causing SEPA Instant payment admissions to time out. We are working closely with our Connectivity Provider to resolve this issue as soon as possible.
We will provide further updates once we have received confirmation from our connectivity provider that the issue has been resolved and payments are being processed without further issue.
Jun 3, 21:49 UTC
Investigating -
Form3 have received an alert related to the SEPA Instant Service.
Investigations are ongoing and an update will be provided when more information becomes available.
Jun 3, 21:30 UTC