Form3 - System Status
All Systems Operational

About This Site

Welcome to Form3's home for real-time and historical data on system performance.

Account Management Services ? Operational
90 days ago
100.0 % uptime
Today
FPS RT - Direct ? Operational
90 days ago
100.0 % uptime
Today
FPS RT - Indirect - Starling ? Operational
90 days ago
100.0 % uptime
Today
FPS RT - Indirect - LHV ? Operational
90 days ago
100.0 % uptime
Today
Bacs - Direct Participant ? Operational
90 days ago
100.0 % uptime
Today
SEPA Instant - Direct ? Operational
90 days ago
99.98 % uptime
Today
Reports ? Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfer - Direct ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 6, 2020

No incidents reported today.

Dec 5, 2020

No incidents reported.

Dec 4, 2020
Resolved - Normal processing has been established for both Inbound and Outbound payments.

Investigations into root cause continue as high priority. As there has been no further impact the incident has been resolved pending root cause information.
Dec 4, 17:14 UTC
Investigating - Form3 have received an alert related to the SEPA Instant Direct Service.

Payment submissions are processing as expected, however we are seeing a number of reversals for payment admissions

Investigations are ongoing and an update will be provided when more information becomes available.
Dec 4, 16:26 UTC
Resolved - Our Indirect Partner has recovered from their service disruption and normal service has resumed.

The impact was seen between 11:06 - 13:06 UTC and we can confirm there has been no further impact outside of this period.
Impacted payments are in the correct final state.

We will continue to monitor the service and we are working with our Indirect Partner to identify the root cause and mitigations. Further details will be shared as part of the incident post-mortem.
Dec 4, 13:23 UTC
Monitoring - Our Indirect Partner have confirmed that payment processing is returning to normal.

We are monitoring the proceedings closely and will provide an update to confirm resolution.
Dec 4, 12:22 UTC
Identified - The issue has been identified with our Indirect Partner, we are working closely with them and will post updates once we have more information.
Dec 4, 11:34 UTC
Investigating - FORM3 have received an alert related to the FPS Indirect - LHV Service, both payment admissions and submissions are being queued.

Investigations are ongoing and an update will be provided when more information becomes available.
Dec 4, 11:25 UTC
Dec 3, 2020
Resolved - Following an investigation it has been confirmed that this is a known issue outside of the Form3 service. Impacted customers will have received market communications directly in relation to this degradation. We will continue to monitor the situation but can confirm that the Form3 system is continuing to operate as expected.
Dec 3, 00:52 UTC
Update - We can see the reversals have stabilised since 23:30 UTC. We are still looking into the issue and root cause and will provide further updates as soon as possible.
Dec 2, 23:44 UTC
Update - We are continuing to investigate this issue.
Dec 2, 23:18 UTC
Investigating - Form3 have received an alert related to the SEPA Instant Direct Service.

We have seen a large burst of reversals from 22:53 UTC. We are investigating and will provide further updates as soon as we can.
Dec 2, 23:17 UTC
Dec 2, 2020
Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020
Postmortem - Read details
Nov 25, 16:35 UTC
Resolved - From 23:24 to 00:08 UTC there have been a number of reversals.

We continue to monitor the service and can confirm there has been no further impact outside of this period. We are working with our network connectivity partner to identify root cause and mitigations. Further details will be shared as part of the incident post-mortem.
Nov 25, 00:30 UTC
Identified - Since 23:24 UTC we experiencing a degradation on the SEPA Instant - Direct service. Since this time we have seen a number of payment admissions time out with TM01.

We are currently looking into this and will provide further updates soon.
Nov 25, 00:15 UTC
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.