Postmortem -
Read details
Nov 13, 09:00 UTC
Resolved -
Following further monitoring we have confirmed our authentication service has recovered and normal service has resumed.
We identified an issue in generating new tokens with our authentication provider from 07:40 - 08:14 UTC causing authentication calls to intermittently fail. Tokens are now being generated without issue and we continue to investigate further with our provider.
Nov 12, 08:45 UTC
Monitoring -
We have identified and fixed the issue which was causing authentication to intermittently time out, we will continue to monitor for the next 15 minutes to ensure no reoccurrence.
We will keep you informed.
Nov 12, 08:26 UTC
Identified -
We have identified an issue causing intermittent timeouts in authentication, our customers may experience time outs when fetching tokens, we recommend retrying while we continue to investigate the issue.
We will keep you updated with our progress
Nov 12, 07:59 UTC