Resolved -
Maintenance was successfully completed at 03:49 UTC. Following further monitoring we have confirmed the service is operating as normal and all admissions processing as normal. Form3 will conduct full reconciliation following the end of the settlement cycle and advise customers of any further payment impact identified.
Jul 1, 03:51 UTC
Investigating -
As advised to customers, we will be conducting necessary maintenance on the SEPA Instant service from 03:00 UTC. During this time customers may see a delay to admission processing and some admission timeouts. Our engineers are tracking payment processing throughout the release and an update will be provided if any adverse behaviour is identified. We will advise once service has returned to normal and processing has resumed
Jul 1, 03:17 UTC
Resolved -
Between 03:27-31 BST FPS Direct customers were placed into Stand in which resulted in admissions being qualified accepted, there was no impact to payment submissions.
Our FPS Direct service has recovered and normal service has resumed. We are working with our gateway provider to determine root cause.
We are monitoring the service to ensure there is no ongoing impact.
Jul 1, 03:24 UTC
Resolved -
Maintenance was successfully completed at 03:55 UTC. Following further monitoring we have confirmed the service is operating as normal and all admissions processing as normal.
Form3 will conduct full reconciliation following the end of the settlement cycle and advise customers of any further payment impact identified.
Jun 27, 03:55 UTC
Investigating -
As advised to customers, we will be conducting necessary maintenance on the SEPA Instant service from 03:00 UTC. During this time customers may see a delay to admission processing and some admission timeouts.
Our engineers are tracking payment processing throughout the release and an update will be provided if any adverse behaviour is identified.
We will advise once service has returned to normal and processing has resumed
Jun 27, 03:16 UTC