Form3 - System Status
All Systems Operational

About This Site

Welcome to Form3's home for real-time and historical data on system performance.

Account Management Services ? Operational
90 days ago
99.99 % uptime
Today
FPS RT - Direct ? Operational
90 days ago
99.86 % uptime
Today
FPS RT - Indirect - Starling ? Operational
90 days ago
99.99 % uptime
Today
FPS RT - Indirect - LHV ? Operational
90 days ago
100.0 % uptime
Today
Bacs - Direct Participant Operational
90 days ago
99.99 % uptime
Today
SEPA Instant - Direct ? Operational
90 days ago
99.98 % uptime
Today
Reports ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 5, 2020

No incidents reported today.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Resolved - Maintenance was successfully completed at 03:49 UTC. Following further monitoring we have confirmed the service is operating as normal and all admissions processing as normal.
Form3 will conduct full reconciliation following the end of the settlement cycle and advise customers of any further payment impact identified.
Jul 1, 03:51 UTC
Investigating - As advised to customers, we will be conducting necessary maintenance on the SEPA Instant service from 03:00 UTC.
During this time customers may see a delay to admission processing and some admission timeouts.
Our engineers are tracking payment processing throughout the release and an update will be provided if any adverse behaviour is identified.
We will advise once service has returned to normal and processing has resumed
Jul 1, 03:17 UTC
Postmortem - Read details
Jul 1, 13:23 UTC
Resolved - Between 03:27-31 BST FPS Direct customers were placed into Stand in which resulted in admissions being qualified accepted, there was no impact to payment submissions.

Our FPS Direct service has recovered and normal service has resumed. We are working with our gateway provider to determine root cause.

We are monitoring the service to ensure there is no ongoing impact.
Jul 1, 03:24 UTC
Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020
Resolved - Maintenance was successfully completed at 03:55 UTC. Following further monitoring we have confirmed the service is operating as normal and all admissions processing as normal.

Form3 will conduct full reconciliation following the end of the settlement cycle and advise customers of any further payment impact identified.
Jun 27, 03:55 UTC
Investigating - As advised to customers, we will be conducting necessary maintenance on the SEPA Instant service from 03:00 UTC.
During this time customers may see a delay to admission processing and some admission timeouts.

Our engineers are tracking payment processing throughout the release and an update will be provided if any adverse behaviour is identified.

We will advise once service has returned to normal and processing has resumed
Jun 27, 03:16 UTC
Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.

Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.