Postmortem -
Read details
Feb 19, 09:41 UTC
Resolved -
After a period of monitoring we can resolve this incident.
Details of what the degradation entailed are as follows;
Between 10:34 and 11:20, messages were delayed to and from SEPA scheme, which resulted in messages timing out. We are investigating a loss of connection with our connectivity partner.
Root cause of the outage is still under investigation and we will look to publish our postmortem as soon as it is available.
Feb 14, 12:14 UTC
Monitoring -
A fix has been identified and deployed, the issue was impacting during this time frame 10:34 - 11:13 UTC
We will continue to monitor to ensure no risk of reoccurrence.
Feb 14, 11:28 UTC
Identified -
We have detected an issue with our network provider, the majority of admissions are being reversed and submissions are queueing or timing out.
We are working closely with our partner to identify and deploy a fix
Feb 14, 11:07 UTC
Investigating -
Form3 have received an alert related to the SEPA Instant Direct Service.
Investigations are ongoing and an update will be provided when more information becomes available.
Feb 14, 10:47 UTC