Resolved -
Service has returned to normal processing. After a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact.
Further details will be provided in the postmortem in due course.
Sep 24, 21:17 UTC
Update -
Our network security provider continue to work on a fix identified for this issue. A further update will be provided as soon as this becomes available.
Sep 24, 19:59 UTC
Update -
Our network security provider continue to work on a fix for this issue.
Sep 24, 18:06 UTC
Update -
Our network security provider are continuing to work on a fix for this issue.
Sep 24, 17:07 UTC
Update -
Our network security provider have identified the issue and a fix is being implemented.
An update will be provided once the fix is in place.
Sep 24, 15:48 UTC
Identified -
Form3 have identified a degradation to the Form3 - UK Instant and Form3 - SEPA Instant services.
Customers may experience latency with payment processing.
Root cause has been isolated to an issue with our network security provider
Investigations are ongoing and an update will be provided as soon as more information becomes available.
Sep 24, 15:36 UTC