Form3 - System Status
All Systems Operational

About This Site

Welcome to Form3's home for real-time and historical data on system performance.

Account Management Services ? Operational
90 days ago
99.99 % uptime
Today
FPS RT - Direct ? Operational
90 days ago
99.99 % uptime
Today
FPS RT - Indirect - Starling ? Operational
90 days ago
99.99 % uptime
Today
FPS RT - Indirect - LHV ? Operational
90 days ago
99.99 % uptime
Today
Bacs - Direct Participant ? Operational
90 days ago
99.99 % uptime
Today
SEPA Instant - Direct ? Operational
90 days ago
99.98 % uptime
Today
Reports ? Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfer - Direct ? Operational
90 days ago
99.99 % uptime
Today
SEPA Direct Debit - Core / B2B ? Operational
90 days ago
99.99 % uptime
Today
Confirmation of Payee ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 22, 2021

No incidents reported today.

Apr 21, 2021

No incidents reported.

Apr 20, 2021

No incidents reported.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021
Postmortem - Read details
Apr 13, 17:00 UTC
Resolved - From 09:42 - 09:45 BST, Form3 experienced an impact to the SEPA Instant Direct service.

We have investigated the issue and can confirm during this time payment admissions would have timed out.

The issue was resolved at 09:46 BST and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact.

Further details will be provided in the postmortem in due course.
Apr 12, 08:58 UTC
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Postmortem - Read details
Apr 13, 16:36 UTC
Resolved - We can confirm normal processing has been established for both submissions and admissions.

Investigations into the impact of affected payments during the incident, 11:28 - 11:29 BST, continue and customers will be contacted if there are any actions directly required.

No further issues have been seen since 11:29 BST and the incident has been resolved.
Apr 9, 11:01 UTC
Identified - Form3 have received an alert related to the SEPA Instant Direct Service. Payment submissions are processing as expected, however, we are seeing a number of reversals for payment admissions.

We continue to investigate and will provide an update as the situation progresses.
Apr 9, 10:48 UTC
Apr 8, 2021

No incidents reported.