Form3 - System Status
All Systems Operational

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Welcome to Form3's home for real-time and historical data on system performance.

Form3 - Account Management Services Operational
90 days ago
100.0 % uptime
Today
Form3 - Confirmation of Payee Operational
90 days ago
100.0 % uptime
Today
Form3 - Metrics
Operational
90 days ago
100.0 % uptime
Today
Form3 - Reports Operational
90 days ago
100.0 % uptime
Today
Form3 - UK Instant Operational
90 days ago
99.98 % uptime
Today
Direct Operational
90 days ago
100.0 % uptime
Today
Direct Non Settling Operational
90 days ago
100.0 % uptime
Today
Direct (MQ) Operational
90 days ago
99.97 % uptime
Today
Direct (WS) Operational
90 days ago
99.97 % uptime
Today
Indirect Operational
90 days ago
100.0 % uptime
Today
Form3 - UK Bacs Operational
90 days ago
100.0 % uptime
Today
Direct Operational
90 days ago
100.0 % uptime
Today
Direct Non Settling Operational
90 days ago
100.0 % uptime
Today
Form3 - SEPA Operational
90 days ago
100.0 % uptime
Today
Credit Transfer - Direct Operational
90 days ago
100.0 % uptime
Today
Credit Transfer - Direct Non Settling Operational
90 days ago
100.0 % uptime
Today
Credit Transfer - Indirect Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Direct Operational
90 days ago
100.0 % uptime
Today
Form3 - SEPA Instant Operational
90 days ago
100.0 % uptime
Today
Direct Operational
90 days ago
100.0 % uptime
Today
Direct Non Settling Operational
90 days ago
100.0 % uptime
Today
Indirect Operational
90 days ago
100.0 % uptime
Today
_Archived Components
Operational
90 days ago
100.0 % uptime
Today
FPS RT - Indirect - Starling
Operational
90 days ago
100.0 % uptime
Today
FPS RT - Direct
Operational
90 days ago
100.0 % uptime
Today
Account Management Services
Operational
90 days ago
100.0 % uptime
Today
Confirmation of Payee
Operational
90 days ago
100.0 % uptime
Today
FPS RT - Direct - 2
Operational
90 days ago
100.0 % uptime
Today
FPS RT - MQ Gateway
Operational
90 days ago
100.0 % uptime
Today
FPS RT - Indirect - LHV
Operational
90 days ago
100.0 % uptime
Today
SEPA Instant and SEPA Credit Transfer - Indirect - LHV
Operational
90 days ago
100.0 % uptime
Today
Bacs - Direct Participant
Operational
90 days ago
100.0 % uptime
Today
Reports
Operational
90 days ago
100.0 % uptime
Today
SEPA Instant - Direct
Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfer - Direct
Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Core / B2B
Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfer - DNSP
Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 26, 2023

No incidents reported today.

Sep 25, 2023

No incidents reported.

Sep 24, 2023
Resolved - Service has returned to normal processing. After a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact.

Further details will be provided in the postmortem in due course.

Sep 24, 21:17 UTC
Update - Our network security provider continue to work on a fix identified for this issue. A further update will be provided as soon as this becomes available.
Sep 24, 19:59 UTC
Update - Our network security provider continue to work on a fix for this issue.
Sep 24, 18:06 UTC
Update - Our network security provider are continuing to work on a fix for this issue.
Sep 24, 17:07 UTC
Update - Our network security provider have identified the issue and a fix is being implemented.

An update will be provided once the fix is in place.

Sep 24, 15:48 UTC
Identified - Form3 have identified a degradation to the Form3 - UK Instant and Form3 - SEPA Instant services.

Customers may experience latency with payment processing.

Root cause has been isolated to an issue with our network security provider

Investigations are ongoing and an update will be provided as soon as more information becomes available.

Sep 24, 15:36 UTC
Sep 23, 2023

No incidents reported.

Sep 22, 2023
Resolved - From 14:55-15:05 UTC, Form3 experienced an impact to the Form3 - UK Instant and Form3 - SEPA services

We have investigated the issue and can confirm during this time some customers may have experienced slow processing times.

The issue was resolved at 15:05 UTC and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Root cause was isolated to an issue with our network security provider.

Further details will be provided in the postmortem in due course.

Sep 22, 16:13 UTC
Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023
Postmortem - Read details
Sep 14, 16:03 UTC
Resolved - Form3 have identified a performance degradation to the SEPA Credit Transfer - Direct service.

A number of SEPA Credit Transfer submission files that were due to settle have been delayed. As a result the files will be processed in the next settlement cycle.

There was no impact to SEPA Credit Transfer admissions.

Further details will be provided in the postmortem in due course.

Sep 13, 16:13 UTC
Sep 12, 2023
Postmortem - Read details
Sep 13, 14:24 UTC
Resolved - The issue affecting Form3 - SEPA Instant - Indirect service has been resolved as of 21:32 UTC.

We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

Further details will be provided in the postmortem in due course.

Sep 12, 21:44 UTC
Monitoring - We can confirm service has returned to normal processing and no further degradation has been seen since 21:22 UTC.

We continue to monitor the service to ensure appropriate mitigation is in place.

Sep 12, 21:24 UTC
Investigating - Form3 are investigating a potential performance degradation to the Form3 - SEPA Instant - Indirect service.

Investigations are ongoing and an update will be provided as soon as more information becomes available.

Sep 12, 21:08 UTC