Financial Cloud System Status
All Systems Operational
Account Management Services ? Operational
90 days ago
99.99 % uptime
Today
FPS RT - Indirect ? Operational
90 days ago
99.95 % uptime
Today
FPS RT - Direct ? Operational
90 days ago
99.84 % uptime
Today
Bacs - Direct Participant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jun 24, 2019
Resolved - After a period of monitoring, our FPS Indirect service has recovered and normal service continues.
Jun 24, 15:43 UTC
Monitoring - We have implemented a fix and our service has resumed as normal.

We continue to work with our partner and are monitoring the service closely. We will provide a further update as the situation progresses.
Jun 24, 12:06 UTC
Identified - Our FPS indirect gateway provider has identified an issue which is causing payment submissions to fail. We are working closely with our partner to resolve this issue as soon as possible.

We will post further updates as the investigation progresses.
Jun 24, 11:25 UTC
Investigating - We are currently investigating a potential degradation to our FPS Indirect service. Our team are investigating and will provide updates as the investigation progresses.
Jun 24, 10:50 UTC
Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019

No incidents reported.

Jun 19, 2019

No incidents reported.

Jun 18, 2019
Postmortem - Read details
Jun 18, 14:53 UTC
Resolved - Between 8:45-8:49 UTC, we experienced a brief period of increased errors on our health endpoints, and some back-end services, during which, payments continued to be processed. This has now been investigated and mitigated. We will continue to monitor for additional occurrences. No action is required from customers at this time.
Jun 18, 09:46 UTC
Identified - We continue to investigate this issue. Payments are currently unaffected.

We will post a further update in the next 30 minutes.
Jun 18, 09:21 UTC
Investigating - We are currently investigating a potential degradation to our service. Our team are investigating and will provide updates as the investigation progresses.
Jun 18, 08:59 UTC
Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019
Completed - Platform maintenance has been successfully completed.
Jun 15, 04:54 UTC
Scheduled - We are undertaking essential maintenance to our platform. During this time the API will be unavailable. Inbound payments will be queued and released once the maintenance is completed.
Jun 15, 04:00 UTC
Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.