Our Indirect Partner has recovered from their service disruption and normal service has resumed.
The impact was seen between 11:06 - 13:06 UTC and we can confirm there has been no further impact outside of this period.
Impacted payments are in the correct final state.
We will continue to monitor the service and we are working with our Indirect Partner to identify the root cause and mitigations. Further details will be shared as part of the incident post-mortem.
Dec 4, 13:23 UTC
Our Indirect Partner have confirmed that payment processing is returning to normal.
We are monitoring the proceedings closely and will provide an update to confirm resolution.
Dec 4, 12:22 UTC
The issue has been identified with our Indirect Partner, we are working closely with them and will post updates once we have more information.
Dec 4, 11:34 UTC
FORM3 have received an alert related to the FPS Indirect - LHV Service, both payment admissions and submissions are being queued.
Investigations are ongoing and an update will be provided when more information becomes available.
Dec 4, 11:25 UTC