Resolved -
Our SEPA Instant service has recovered and normal service has resumed.
No further issues have been seen since 00:38 UTC and the incident has been resolved.
Investigations into the impact of affected payments during this incident continue, customers will be contacted if there are any actions directly required.
We will continue to monitor the service to ensure there is no ongoing impact.
Jan 10, 01:15 UTC
Monitoring -
We have seen the SEPA Instant service stabilise since 00:38 UTC, prior to this, customers will have seen payment admissions intermittently timeout. We will continue to monitor the platform and investigate the cause for this degradation.
Jan 10, 01:06 UTC
Investigating -
Form3 have received an alert related to the SEPA Instant Direct Service.
Investigations are ongoing and an update will be provided when more information becomes available.
Jan 10, 00:37 UTC