Postmortem -
Read details
Oct 16, 09:22 UTC
Resolved -
Following extensive monitoring and investigation we have confirmed the service has recovered and processing as normal since 12:15 BST.
This degradation was a result of resource constraints on the affected service. We have not seen any further issues, but will increase allocated resources and continue to monitor. We have completed processing of the small number of payments that were affected.
Oct 15, 12:59 UTC
Monitoring -
We have now addressed the service degradation, and normal service has resumed.
We saw a brief period of increased error rates from an internal service and have now restarted this service and do not expect any further disruption. We will continue to monitor closely.
Oct 15, 11:45 UTC
Investigating -
We are currently investigating a degradation to our service which is causing a small number of reversals on our FPS Direct service. No current impact has been seen to payments on our other services, however we continue to investigate.
Our engineers are working to return to normal service as soon as possible and we will provide an update as the investigation continues.
Oct 15, 11:04 UTC