Resolved -
Our FPS Direct service has recovered and no further issues have been seen since 19:42 BST.
From 19:17 - 19:42 BST, Form3 saw an increase in admission errors where payments did not reach Form3 from our gateway provider before being reversed. The gateway provider have confirmed the connection has stabilised and continue to investigate root cause.
We continue to monitor the service and will provide further details as part of the Post Mortem report.
Aug 8, 19:16 UTC
Identified -
We have identified an issue on the FPS Direct service causing some admissions to fail without reaching Form3. We are working closely with our gateway provider to investigate and resolve this issue as soon as possible.
Submissions are unaffected.
We will post an update as the investigation develops.
Aug 8, 18:47 UTC
Investigating -
Form3 have received an alert related to the FPS Direct Service.
Investigations are ongoing and an update will be provided when more information becomes available.
Aug 8, 18:34 UTC