Form3 - System Status
All Systems Operational

About This Site

Welcome to Form3's home for real-time and historical data on system performance.

Account Management Services ? Operational
90 days ago
99.99 % uptime
Today
FPS RT - Direct ? Operational
90 days ago
99.97 % uptime
Today
FPS RT - Indirect - Starling ? Operational
90 days ago
99.94 % uptime
Today
FPS RT - Indirect - LHV ? Operational
90 days ago
99.97 % uptime
Today
Bacs - Direct Participant ? Operational
90 days ago
99.99 % uptime
Today
SEPA Instant - Direct ? Operational
90 days ago
99.99 % uptime
Today
Reports ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 11, 2020

No incidents reported today.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020
Postmortem - Read details
Aug 10, 16:46 UTC
Resolved - Our FPS Direct service has recovered and no further issues have been seen since 19:42 BST. 

From 19:17 - 19:42 BST, Form3 saw an increase in admission errors where payments did not reach Form3 from our gateway provider before being reversed. The gateway provider have confirmed the connection has stabilised and continue to investigate root cause.

We continue to monitor the service and will provide further details as part of the Post Mortem report.
Aug 8, 19:16 UTC
Identified - We have identified an issue on the FPS Direct service causing some admissions to fail without reaching Form3. We are working closely with our gateway provider to investigate and resolve this issue as soon as possible.

Submissions are unaffected.

We will post an update as the investigation develops.
Aug 8, 18:47 UTC
Investigating - Form3 have received an alert related to the FPS Direct Service.

Investigations are ongoing and an update will be provided when more information becomes available.
Aug 8, 18:34 UTC
Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020
Postmortem - Read details
Jul 29, 17:04 UTC
Resolved - Between 02:01 and 03:12 am UTC Form3 faced an internal degradation where admission and submissions faced a delay in processing.

We can see the service has resumed as per normal and will continue to monitor this.
Jul 29, 03:19 UTC
Identified - FORM3 have received an alert related to the FPS Indirect Service.

Since 02:01 UTC admissions and submissions are delayed in processed.

We are investigating and will update once we have further details.
Jul 29, 02:48 UTC
Jul 28, 2020

No incidents reported.