Postmortem -
Read details
Nov 29, 16:53 UTC
Resolved -
The issue affecting FPS Direct service has been resolved as of 17:52 UTC.
We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.
Further details will be provided in the postmortem in due course.
Nov 26, 18:28 UTC
Investigating -
We continue to work with our Gateway Provider to investigate the root cause as high priority.
Customers will continue to see degradation to payment submissions during this time, payment admissions remain unaffected.
We will provide an update as soon as more information becomes available.
Nov 26, 17:27 UTC
Identified -
We are currently experiencing a degradation to FPS RT - Direct service impacting submissions being sent to the Gateway. Admissions are not impacted.
We are working with our Gateway Provider to determine the root cause and resolve the issue as quickly as possible.
A further update will be published soon.
Nov 26, 16:28 UTC
Update -
We are continuing to investigate this issue.
Nov 26, 16:13 UTC
Investigating -
At 15:36 UTC, Form3 were alerted to a potential performance degradation to the FPS RT - Direct service.
Investigations are ongoing and an update will be provided as soon as more information becomes available.
Nov 26, 16:12 UTC