Postmortem -
Read details
Mar 28, 07:39 UTC
Resolved -
The issue affecting Form3 - UK Instant service has been resolved.
We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. All backlog of payments have been processed.
Further details will be provided in the postmortem in due course.
Mar 19, 17:56 UTC
Update -
Form3 continue to work on processing the backlog payments whilst monitoring new inbound and outbound payments.
We will provide the next update at 18:00 unless there is further information to share before this time
Mar 19, 16:29 UTC
Update -
Form3 continue to work on processing the backlog payments whilst monitoring new inbound and outbound payments.
We will provide the next update at 16:30 unless there is further information to share before this time.
Mar 19, 15:27 UTC
Update -
Form3 continue to work on processing the backlog payments whilst monitoring new inbound and outbound payments.
We will provide the next update at 15:30 unless there is further information to share before this time.
Mar 19, 14:37 UTC
Update -
We are continuing a period of monitoring.
New inbound and outbound payments are processing as normal.
Form3 are working through all queues to ensure the backlog of payments are being processed.
We will provide the next update at 14:00 UTC.
Mar 19, 12:30 UTC
Update -
We are continuing a period of monitoring.
Inbound and outbound payments are being processed.
We will provide an update on resolution in due course.
Mar 19, 11:09 UTC
Monitoring -
A fix has been implemented and we are in a period of monitoring.
Inbound and outbound payments have been processing since 10:06
We will provide an update on resolution in due course.
Mar 19, 10:10 UTC
Identified -
We have isolated an issue on the Form3 - UK Instant service that is causing an outage.
Our Incident Response team is actively working to resolve this as high priority.
We will post an update in 30 minutes unless there is further information to share before this time.
Mar 19, 10:05 UTC
Investigating -
Form3 are investigating an outage to the Form3 - UK Instant
Investigations are ongoing and an update will be provided as soon as more information becomes available.
Mar 19, 09:39 UTC