Resolved -
We have been advised by our third party provider that the issue affecting FPS Indirect service has been resolved and all payments have been fully processed as of 11:21 BST.
Further details will be provided in the postmortem in due course.
Sep 14, 10:27 UTC
Identified -
Our third party provider are continuing to investigate this issue.
Both submission and admission payments are being processed, however there is a delay in notification of the payment final status.
We continue to monitor the issue and will provide updates as the investigation progresses.
Sep 14, 10:18 UTC
Investigating -
Form3 have received an alert related to our third party provider on the FPS Indirect service.
Admissions and Submissions are both impacted.
Investigations are ongoing and an update will be provided as soon as more information becomes available.
Sep 14, 09:40 UTC
Resolved -
Following a period of monitoring, we have observed no further impact.
Between 12:54 BST and to 14:35 BST, Form3 observed a high rate of failure impact on the SEPA Instant - Direct Service.
We have identified the root cause is within the wider SEPA Instant ecosystem and are working with 3rd party providers to address behaviour seen.
Sep 13, 14:00 UTC
Update -
We continue to investigate root cause as high priority.
Form3 have engaged the relevant external parties to investigate the submission failures being seen.
Customers may continue to experience service degradation whilst investigations are ongoing.
We will provide an update as soon as more information becomes available.
Sep 13, 12:34 UTC
Investigating -
Form3 have received an alert related to the SEPA Instant service since 12:54 BST.
Admissions are unaffected.
A low number of submissions are timing out and failing.
Investigations are ongoing and an update will be provided as soon as more information becomes available.
Sep 13, 12:14 UTC
Resolved -
Form3 experienced an impact to the SEPA Instant - Direct service.
Following a period of monitoring, we have observed no further impact since 13:03 BST. We are working with 3rd party providers to understand the root cause and mitigations.
Further details will be provided in the postmortem in due course.
Sep 7, 12:22 UTC
Update -
We are currently still investigating this issue.
Currently, a small number of submissions are timing out, admissions are not affected.
Investigations are ongoing and an update will be provided as soon as more information becomes available.
Sep 7, 12:11 UTC
Investigating -
At 12:25 BST, Form3 were alerted to a potential degradation to the SEPA Instant service.
Investigations are ongoing and an update will be provided as soon as more information becomes available.
Sep 7, 12:00 UTC