Postmortem -
Read details
Dec 5, 14:01 UTC
Resolved -
Our SEPA Instant service has recovered and normal service has resumed.
The degradation seen over the past 24 hours has been fully mitigated and customers should see admissions process without issue.
We will continue to monitor the service to ensure there is no ongoing impact.
Dec 4, 17:48 UTC
Update -
FORM3 continued investigations over night with our network provider. Mitigation's have been identified and applied to the environment.
Monitoring will continue throughout the day and updates will be provided as the investigation continues.
Dec 4, 09:01 UTC
Update -
We continue to investigate the intermittent impact on the SEPA Instant - Direct service with our network provider.
The service is operating with intermittent impact to admission processing resulting in payments being reversed.
We will post further updates as we continue to investigate the issue and implement a full remediation plan
Dec 3, 17:53 UTC
Update -
We have not seen a recurrence of the issue since 13:22 UTC, we continue to monitor this issue and investigate further enhancement
Dec 3, 14:30 UTC
Update -
We have identified a further occurence of the degradation intermittently impacting SEPA Instant admissions.
We are currently investigating and will update as the investigation progresses
Dec 3, 13:38 UTC
Monitoring -
We are now undergoing a period of monitoring to confirm service health
Dec 3, 10:58 UTC
Investigating -
We continue to investigate the degradation and are working with our network provider to determine the root cause of the behaviour seen.
There has been no further degradation since 07:55 UTC and a period of monitoring is in place to identify any further issues and confirm service health
Dec 3, 10:50 UTC
Identified -
We have identified the issue causing a small number of admissions to fail between 07:42 - 07:55 UTC. We continue to investigate this issue for further mitigation
Since 07:55 UTC we have seen admissions process successfully
We will post an update once we have completed our investigation
Dec 3, 08:25 UTC
Investigating -
We have identified an issue impacting SEPA Instant admissions
Customers may see admissions failing
Our engineers are working to return to normal service as soon as possible and we will provide an update as the investigation continues
Dec 3, 07:59 UTC