On Tuesday 1st September, Form3 experienced degradation to the Form3 - SEPA Instant service, with payment processing impacted between 12:22 - 13:11 UTC.
EBA clearing confirmed that the issue originated with an upstream participant.
Following a period of monitoring, Form3 confirmed that payments were processing as expected.
Posted Sep 01, 2026 - 13:28 UTC
Resolved
Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed.
Further details will be provided in the postmortem in due course.
Posted Sep 01, 2026 - 13:21 UTC
Update
The scheme provider has confirmed that the issue originates with an upstream participant.
We continue to work with the scheme provider and will provide a further update when available.
Posted Sep 01, 2026 - 13:21 UTC
Investigating
Form3 are investigating a performance degradation to the Form3 - SEPA Instant service.
Investigations are ongoing and an update will be provided as soon as more information becomes available.
Posted Sep 01, 2026 - 13:05 UTC
This incident affected: Form3 - SEPA Instant (Direct, Direct Non Settling).