At 10:24 UTC on 29/01/2020 Form3 saw a period of degradation on the SEPA Instant Direct Service.
It was identified that a small number of admissions were reversed.
We have investigated the issue and can confirm that while a very small amount of admissions were impacted, the platform reacted as expected and all other payments were processed as normal.
The service stabilised @ 12:05 UTC and the incident was resolved at 15:05 UTC. Our Incident Response Team have confirmed there to be no ongoing impact and are working with our partners to improve monitoring and response in the future.