On 3 March between 14:21 - 14:24 UTC, the FPS RT - MQ Gateway service experienced a degradation to payment processing.
During the incident window, inbound payment reversals were observed and customers processing outbound payments at the time, may have experienced a small number of timeouts.
Service quickly recovered and after a period of monitoring, no further impact was identified.
The cause of this degradation has been isolated and Form3 have implemented mitigations required to avoid the risk of a reoccurrence.