INC313061 - Major Outage to the Form3 - UK Instant
Incident Report for Form3
Postmortem

On Monday 23rd September, Form3 observed a major degradation to the Form3 UK Instant service to both inbound and outbound payment flows between 22:11 and 23:17 UTC.

Service was restored at 23:17 UTC with no further impact to payments.

Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

Posted Sep 24, 2024 - 10:37 UTC

Resolved
The issue affecting Form3 - UK Instant service has been resolved as of 23:17 UTC.

We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

Further details will be provided in the postmortem in due course.
Posted Sep 24, 2024 - 01:54 UTC
Monitoring
A fix has been implemented and we are in a period of monitoring.

Impacted customers should now see that normal processing has resumed on the Form3 - UK Instant service.

We will provide an update on resolution in due course.
Posted Sep 23, 2024 - 23:24 UTC
Identified
We have identified the issue, and are working on the fix as a priority.

We will post an update at 00:30 unless there is further information to share before this time.
Posted Sep 23, 2024 - 23:12 UTC
Investigating
Form3 are investigating a major outage to the Form3 - UK Instant service.

Investigations are ongoing and an update will be provided as soon as more information becomes available.
Posted Sep 23, 2024 - 22:55 UTC
This incident affected: Form3 - UK Instant (Direct (IRE), Direct (LON), Direct (MQ), Direct (WS)).