On Wednesday 13 July, Form3 were alerted to a SEPA degradation. Customers using the SEPA Credit Transfer - Direct, SEPA Credit Transfer - DNSP and SEPA Direct Debit - Core / B2B services may have been impacted.
Investigation identified an issue that delayed file processing. During the incident window, some SEPA Credit Transfer and SEPA Direct Debit transactions were processed later than expected.
A fix was implemented and all delayed files were processed before 12:00 UTC.
The cause of the degradation has been fully mitigated.