From approximately 03:27 - 03:31 BST Form3’s gateway provider experienced an external network connectivity degradation preventing payment admission messages being received by Form3.
Automated protection measures were engaged and Customers were placed into Stand In and admissions queued until the connection automatically recovered, processing was reestablished and queued admissions reached a final state in the Form3 API. Submissions were unaffected and were processed without issue.
Form3 are working with our gateway provider to review the network connection for further enhancement to mitigate further issues.