From 14:30 - 14:34 UTC, Form3 experienced an intermittent degradation in performing account validation on a small number of payment admissions. This led to some admissions timing out and reversing, submissions were unaffected.

This degradation was as a result of a long running function on the service reducing available processing capacity. The function was stopped and admission validation processing resumed processing as normal.

Our team are investigating enhancements to the service to optimise service functionality in light of behaviour seen.