On Friday 18 March, Form3 were alerted to a degradation on the SEPA Instant - Direct service.
Investigation identified that a connectivity issue caused a brief impact to the service between 16:35 - 16:38 UTC. During this time, Form3 observed a small number of timed out admissions and submission failures.
Service quickly recovered and after a period of monitoring, no further impact was identified.
The cause of this degradation has been isolated and Form3 are working with our External Provider to mitigate any further issues.