On Wednesday June 28th 2023, Form3 observed an issue causing impact to inbound and outbound payment processing on the SEPA Instant - Indirect service between 19:00 - 20:25 UTC.
Root caused has been identified as a planned change activity by our Indirect Partner.
At 20:25, our Indirect Partner took recovery actions to roll back the change to restore payment processing. After a period of monitoring, Form3 confirmed that payments were processing as expected.
Form3 are working with with our Indirect Partner to confirm the root cause and mitigations.