#483178 - Degradation to FPS Instant

Incident Report for Form3

Postmortem

On Sunday 27th September, Form3 experienced degradation to the Form3 - UK Instant service.

Form3 identified an issue which resulted in delayed payment processing between 06:34 - 06:40 UTC.

Following a period of monitoring, it was confirmed that payments were processing as expected.

Posted Sep 28, 2026 - 08:49 UTC

Resolved

Between 06:34 : 06:40 UTC Form3 observed performance degradation to the FPS Instant service.

We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed..

Posted Sep 27, 2026 - 06:55 UTC

This incident affected: Form3 - UK Instant (Direct, Direct (MQ), Direct (WS)).