At 08:43 UTC on Thursday 18 August 2022, Form3 were alerted to a SEPA degradation. Customers using SEPA Credit Transfer and SEPA Direct Debit service may have been impacted.
Investigations identified an issue with the SFTP service which caused files to fail when being transferred.
A permanent fix was implemented at 11:11 UTC and all delayed files were processed.
The cause of the degradation has been fully mitigated.