On 28 June at 09:50 BST, Form3 observed a major outage on multiple services causing a delay in inbound and outbound payment processing. The following services were impacted:
UK Instant, Form3 – SEPA Instant, Form3 – SEPA and Form3 – Confirmation of Payee
Recovery actions restored payment processing on the platform at 10:31 BST. After this time additional steps were taken to remediate any queued payments.
Root cause has been isolated to one of our cloud providers failing to upload an updated certificate. Form3 are implementing preventative measures to avoid the risk of reoccurrence.