On 10 December, Form3 observed a major outage on the Form3 - UK Instant service causing impact to both inbound and outbound payment processing between 16:39 UTC and 21:20 UTC.
Recovery actions restored payment processing on the platform at 21:20 UTC. After this time additional steps were taken to remediate any queued payments and to restore resiliency.
Root cause has been isolated to an internal network connectivity issue. Form3 are implementing preventative measures to avoid the risk of reoccurrence.