Payment Services Degradation

Incident Report for Form3

Postmortem

During 15:47 - 15:50 UTC we saw a very small number of payments impacted by a change made by our third party supplier which in turn, caused some authentication errors in our system when attempting to validate beneficiary party account details.

These errors caused a small number of payments to incorrectly fail validation.

We located the root cause and implemented a fix quickly to reduce the impact.

Thank you.

Posted Mar 08, 2019 - 14:29 UTC

Resolved

After a period of monitoring, we have not seen any further degradation in our service. This is now resolved.

Posted Mar 07, 2019 - 20:46 UTC

Monitoring

We have experienced a brief degradation in our payment services as a result of a change made to our validation process.

We have resumed normal service and do not anticipate any further disruption. Thank you.

Posted Mar 07, 2019 - 17:46 UTC

This incident affected: _Archived Components (FPS RT - Indirect - Starling, FPS RT - Direct, Bacs - Direct Participant).