Scheduled maintenance by our gateway provider, for FPS Direct Service, caused a service impacting issue between 19:17 – 19:42 BST where a small number of admissions did not reach Form3 and resulted in timeouts. Submissions were unaffected by this issue. 

Gateway provider investigations have isolated the cause to an issue with a single service instance which did not restart as expected. During this issue, traffic continued to route to the instance leading to some admissions being stopped.

Services were recovered once the gateway provider manually intervened and initiated the recovery process. Once the affected instance was restarted correctly, the service stabilised and no further impact was seen. Services continued to be monitored closely with no further disruption observed.  

To remediate any further occurrences of this issue the gateway provider has updated their internal maintenance processes which now mitigates services restarting incorrectly, as well as enhancing monitoring during restarts.