@ 21:09 on 14/01/2020 a component of the FORM3 platform managed by our cloud service provider experienced a degradation, resulting in the component failing over to a backup. The failover caused an intermittent impact to payment processing resulting in a number of admissions being reversed.
Service was fully restored @ 21:34. All affected transactions were correctly reversed.
There has been no further impact to Service.
We are working with our cloud provider to understand full root cause and possible mitigations.