At 15:36 UTC on Sunday the 24th of September, we identified an issue impacting the processing times of payments on both Form3 – UK Instant Direct and SEPA Instant services
Root cause was isolated to an issue with our Network Security Provider.
To restore services traffic was re-routed to a known healthy location at 21:14 UTC, and payment processing then returned to expected levels.
Form3 are working with our Network Security Provider to identify and implement measures to prevent a reoccurrence.