INC287681 - Outage to Form3 - UK Instant and Form3 - SEPA services
Incident Report for Form3
Postmortem

On Wednesday 7th August 2024, Form3 were alerted to an outage to the Form3 - UK Instant and Form3 - SEPA services between 07:37:00 and 08:07:00 UTC.

Root cause investigation is underway by Form3 to identify preventative measures and prevent any future reoccurrence.

Posted Aug 07, 2024 - 10:30 UTC

Resolved
Form3 experienced an outage to the Form3 - UK Instant and Form3 - SEPA services.

We have investigated the issue and can confirm during this time both Inbound and Outbound payment processing was impacted.

Form3 - UK Instant services were impacted between 07:37 - 07:42 UTC and Form3 - SEPA services between 07:37 - 08:07 UTC.

After a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact.

Further details will be provided in the postmortem in due course.
Posted Aug 07, 2024 - 08:00 UTC
This incident affected: Form3 - UK Instant (Direct (IRE)), Form3 - SEPA (Credit Transfer - Direct, Credit Transfer - Direct Non Settling, Direct Debit - Direct), Form3 - UK Bacs (Direct (IRE), Direct Non Settling (IRE)), Form3 - SEPA Instant (Direct, Direct Non Settling), and _Archived Components (Direct Non Settling).