Form3 identified an increase in errors on the SEPA Instant Direct service impacting payment admission processing. The Incident Response Team investigated the issue and identified from 22:16 BST, the service experienced an intermittent loss of connection from our network connectivity provider.
This was a result of a network degradation causing a delay to the processing of admissions from the provider resulting in a small number of admissions failing to process correctly and timing out. Submissions were unaffected and were processed as normal during this period. Impacted customers have been contacted directly to advise of any payments impacted.
The network connectivity provider identified an issue within the network component and resolved the issue, leading to the service stabilising and normal processing resuming without further issue from 22:56 BST.
We are working with our provider to put in place mitigations to the issue seen and prevent further network degradation.