Between 15:01 and 18:02 BST, FPS RT – Direct Service experienced a degradation to the admission flow, which resulted in protective measures being invoked and all customers being placed into Stand-in.
Admissions were queued and submissions were not affected during this time. Once Stand-in was revoked, all queued admissions were processed by 18:05 BST.
Form3 engaged with relevant external parties in line with our incident management procedures to provide necessary details on the degradation.
Investigations identified a connectivity issue between Form3 and our Gateway Provider. Form3 worked with our provider to identify a solution and service was restored at 18:02 BST.
Further monitoring confirmed no ongoing issues and mitigations are in place to prevent any reoccurrence.