INC386898 - Degradation to Form3 - UK Instant

Incident Report for Form3

Postmortem

Between 11:47 - 12:29 UTC, Form3 experienced a degradation to the Form3 - UK Instant service.

The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact.

Further details will be provided in the postmortem in due course.

Posted Jun 24, 2025 - 13:21 UTC

Resolved

The issue affecting Form3 - UK Instant service has been resolved.

We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

Further details will be provided in the postmortem in due course.

Posted Jun 20, 2025 - 12:49 UTC

Identified

We have identified the issue, and are working on the fix as a priority.

Investigations are ongoing and an update will be provided as soon as more information becomes available.

Posted Jun 20, 2025 - 12:40 UTC

Investigating

Form3 are investigating a performance degradation to the Form3 - UK Instant service.

Investigations are ongoing and an update will be provided as soon as more information becomes available.

Posted Jun 20, 2025 - 12:12 UTC

This incident affected: Form3 - UK Instant (Direct (IRE), Direct (LON), Direct (MQ), Direct (WS)).