On Tuesday 19 April 2022, Form3 were alerted to a degradation on the SEPA Credit Transfer - Direct service.
Investigation identified that an internal issue caused SEPA Credit Transfer file processing delays, impacting some customer submissions which were due to settle on 19 April 2022.
During this time, SEPA Credit Transfer submission files were being processed as expected, with delays observed for a subset of the payment submissions - admissions were not affected.
A fix was implemented and all delayed submissions were successfully processed on 20 April 2022.