Between 08:12 - 08:53am BST Form3 identified a degradation to our FPS Direct service which caused our FPS Direct customers to be placed into Stand-in. During this period, admissions were queued at our Gateway Provider and were successfully processed once normal service resumed. Payment submissions were unaffected during this period.
Following further investigation and root cause analysis, we have confirmed the incident occurred due to a certificate change made by our Gateway Provider. This change had been fully assessed at our Gateway Provider, in line with change policies, but this impact was not detected.
Form3 are working with our Gateway Provider to review their change and impact assessment processes to prevent the risk of reoccurrence.
Further information will be shared with our direct customers by COB today.