On Friday 19 August, Form3 identified a performance degradation on the FPS Direct and Indirect services.
This resulted in a delay to inbound and outbound payment processing between at 7:05 UTC and 08:56 UTC.
The root cause was isolated to a planned security policy update which resulted in unexpected impact with our cloud provider.
Inbound payment processing returned to normal state at 07:45 UTC. Remedial actions were taken by Form3 at 8:56 UTC and all impacted outbound payments were processed at 10:30 UTC.
Further stability monitoring confirmed no ongoing issues. Mitigations are in place to prevent any reoccurrence.