Between 15:36 and 17:52 UTC on 26 November, the FPS RT – Direct service experienced a degradation to the submission flow.
Submissions were queued during the incident window. Admissions were unaffected.
Investigations identified a network connectivity issue between the Gateway Provider and Form3.
Our provider implemented a fix at 17:40 UTC and service was restored. Queued submissions were cleared by 18:00.
Mitigations have been put in place to prevent any reoccurrence.