{
  "page": {
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    "name": "Form3",
    "url": "https://status.form3.tech"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Form3 - UK Instant","created_at":"2022-10-13T11:39:44.388Z","updated_at":"2024-03-26T09:12:37.525Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"s2drmqh9hk14","group_id":null,"page_id":"nmk3gsdbkn08","components":["nq7r7g07ncky","4m8vhszj33rr","d81ypcnzw3d0"]},{"status":"operational","name":"Form3 - UK Bacs","created_at":"2022-10-13T11:48:04.483Z","updated_at":"2024-03-26T09:12:41.271Z","position":2,"description":null,"showcase":false,"start_date":null,"id":"tqfyp1tsd9dn","group_id":null,"page_id":"nmk3gsdbkn08","components":["f5fw0trrnct7","00skrpgns9qr","gzbndjj4s5hw"]},{"status":"operational","name":"Form3 - US Instant","created_at":"2025-09-26T11:37:37.386Z","updated_at":"2025-09-26T11:38:06.147Z","position":3,"description":null,"showcase":false,"start_date":null,"id":"kxlgsswpvvj7","group_id":null,"page_id":"nmk3gsdbkn08","components":["7g82ykt6hf4r","fcz103nx5d4h"]},{"status":"operational","name":"Form3 - SEPA","created_at":"2022-10-13T11:43:47.500Z","updated_at":"2025-09-26T11:38:06.157Z","position":4,"description":null,"showcase":false,"start_date":null,"id":"g33yfpyqfdfv","group_id":null,"page_id":"nmk3gsdbkn08","components":["1wvj9vn7dslg","28bxcklbgl8r","l37bxdkqhrq7","2wxjvj6dxsxt"]},{"status":"operational","name":"Form3 - SEPA Instant","created_at":"2022-10-13T11:49:23.109Z","updated_at":"2025-09-26T11:38:06.167Z","position":5,"description":null,"showcase":false,"start_date":null,"id":"fnj7v7lkvc4n","group_id":null,"page_id":"nmk3gsdbkn08","components":["lvnsnkcync24","v0g3zf0d1d8k"]},{"status":"operational","name":"Form3 - Confirmation of Payee","created_at":"2024-04-02T10:53:21.702Z","updated_at":"2025-09-26T11:38:06.177Z","position":6,"description":null,"showcase":false,"start_date":null,"id":"gtcvhxhcgkw3","group_id":null,"page_id":"nmk3gsdbkn08","components":["1rfdmv4fj2sb","dz1rfwtgqphr"]},{"status":"operational","name":"Form3 - Verification of Payee","created_at":"2025-08-29T13:38:12.841Z","updated_at":"2025-09-26T11:38:06.187Z","position":7,"description":null,"showcase":false,"start_date":null,"id":"ptkj0cb4r7s0","group_id":null,"page_id":"nmk3gsdbkn08","components":["z0qyx2j6d03n","1p481y4hmwpj"]},{"status":"operational","name":"Form3 - Metrics","created_at":"2022-08-15T10:58:23.235Z","updated_at":"2026-07-09T00:46:25.015Z","position":8,"description":"This is our Form3 Metrics service for providing platform operational metrics to customers for consumption in their own analytics platforms. This component reflects the uptime of the Metrics API for our customers","showcase":true,"start_date":"2022-08-15T00:00:00.000Z","id":"43f1s3z9kbnb","group_id":null,"page_id":"nmk3gsdbkn08"},{"status":"operational","name":"Form3 - Account Management Services","created_at":"2022-10-13T11:37:56.776Z","updated_at":"2026-07-09T00:45:54.791Z","position":9,"description":null,"showcase":true,"start_date":"2022-10-13T00:00:00.000Z","id":"9n0twt2mgxmm","group_id":null,"page_id":"nmk3gsdbkn08"},{"status":"operational","name":"Form3 - Reports","created_at":"2022-10-13T11:50:44.534Z","updated_at":"2026-07-09T00:46:39.731Z","position":10,"description":null,"showcase":true,"start_date":"2022-10-13T00:00:00.000Z","id":"m6yykmz5kzr3","group_id":null,"page_id":"nmk3gsdbkn08"},{"status":"operational","name":"_Archived Components","created_at":"2022-02-22T10:48:53.124Z","updated_at":"2025-09-26T11:38:06.216Z","position":11,"description":"Decommissioned components - no longer in use.","showcase":false,"start_date":null,"id":"dl0dz9mwgvdb","group_id":null,"page_id":"nmk3gsdbkn08","components":["5kpssj4d4qhg","x4g2188k95hf","km7htr8vn193","ch9nbryy5jxf","g4r2x94gnnz7","6zg2ttl2qyhx","fn0q0kfsfpz8","bmnr6c8rhgbk","904ggs97ph6s","b1xzy508qtpx","78gpgvmh8x0p","xz80bqhxtgfp","hvn8jqhkcw23","9rwj5tkwt8sl","wrqsbr0shkcw","mjglyn5v637h","glcm3m2yz94c","mtqz2470fvgq","7d40fc0nsqtm","ht71mcnwyqvx","5kf3s02k8k8s","z8pglbn1yqpw","49t0nd7nlh2s","15svcm2vz39r","t91g0jgn0zj8","503m3trr0jbc","c6lt9r0wftnh","bw50nbtpkzqc"]}],
  "incidents": [{"name":"INC483644 - Degradation to Form3 - SEPA Instant service","status":"resolved","created_at":"2026-09-30T10:07:17.058Z","updated_at":"2026-09-30T10:29:28.995Z","monitoring_at":null,"resolved_at":"2026-09-30T10:23:17.736Z","impact":"minor","shortlink":"https://stspg.io/3l7xchfyq2vs","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-30T10:07:17.049Z","reminder_intervals":null,"id":"kk0gk15kzdw9","page_id":"nmk3gsdbkn08","incident_updates":[{"status":"resolved","body":"Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed.\n\nFurther details will be provided in the postmortem in due course.","created_at":"2026-09-30T10:23:17.736Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T10:23:17.736Z","display_at":"2026-09-30T10:23:17.736Z","deliver_notifications":true,"tweet_id":null,"id":"vvdh4kxhv6bs","incident_id":"kk0gk15kzdw9","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct","old_status":"degraded_performance","new_status":"operational"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"Form3 are aware of performance degradation to the Form3 - SEPA Instant service. \n\nThe scheme provider has confirmed that the issue originates with an upstream participant.\n\nWe continue to work with the scheme provider and will provide a further update when available.","created_at":"2026-09-30T10:07:17.172Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T10:07:17.172Z","display_at":"2026-09-30T10:07:17.172Z","deliver_notifications":true,"tweet_id":null,"id":"ccxk6g3kxxnw","incident_id":"kk0gk15kzdw9","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct","old_status":"operational","new_status":"degraded_performance"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"On Wednesday 30th September, Form3 experienced degradation to the Form3 - SEPA Instant service, with outbound payment processing impacted between 09:04 - 09:55 UTC.\n\nEBA clearing confirmed that the issue originated with an upstream participant.  \n  \nFollowing a period of monitoring, Form3 confirmed that payments are processing as expected.","postmortem_body_last_updated_at":"2026-09-30T10:29:28.970Z","postmortem_ignored":false,"postmortem_published_at":"2026-09-30T10:29:28.970Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Direct","created_at":"2025-02-27T12:50:47.612Z","updated_at":"2026-09-30T10:23:17.666Z","position":3,"description":null,"showcase":true,"start_date":"2025-02-27T00:00:00.000Z","id":"lvnsnkcync24","page_id":"nmk3gsdbkn08","group_id":"fnj7v7lkvc4n"},{"status":"operational","name":"Direct Non Settling","created_at":"2025-02-27T12:51:11.571Z","updated_at":"2026-09-30T10:23:17.694Z","position":4,"description":null,"showcase":true,"start_date":"2025-02-27T00:00:00.000Z","id":"v0g3zf0d1d8k","page_id":"nmk3gsdbkn08","group_id":"fnj7v7lkvc4n"}]},{"name":"#483178 - Degradation to FPS Instant","status":"resolved","created_at":"2026-09-27T06:55:50.959Z","updated_at":"2026-09-28T08:49:12.504Z","monitoring_at":null,"resolved_at":"2026-09-27T06:55:51.026Z","impact":"none","shortlink":"https://stspg.io/4mcp35ghb830","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-27T06:55:50.946Z","reminder_intervals":null,"id":"g4k75lcxpdvf","page_id":"nmk3gsdbkn08","incident_updates":[{"status":"resolved","body":"Between 06:34 : 06:40 UTC Form3 observed performance degradation to the FPS Instant service. \n\nWe have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed..","created_at":"2026-09-27T06:55:51.026Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-27T06:55:51.026Z","display_at":"2026-09-27T06:55:51.026Z","deliver_notifications":true,"tweet_id":null,"id":"68rrkfl5t6bp","incident_id":"g4k75lcxpdvf","custom_tweet":null,"affected_components":[{"code":"nq7r7g07ncky","name":"Form3 - UK Instant - Direct","old_status":"operational","new_status":"operational"},{"code":"4m8vhszj33rr","name":"Form3 - UK Instant - Direct (MQ)","old_status":"operational","new_status":"operational"},{"code":"d81ypcnzw3d0","name":"Form3 - UK Instant - Direct (WS)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":"On Sunday 27th September, Form3 experienced degradation to the Form3 - UK Instant service.\n\nForm3 identified an issue which resulted in delayed payment processing between 06:34 - 06:40 UTC.\n\nFollowing a period of monitoring, it was confirmed that payments were processing as expected.","postmortem_body_last_updated_at":"2026-09-28T08:49:12.475Z","postmortem_ignored":false,"postmortem_published_at":"2026-09-28T08:49:12.475Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Direct","created_at":"2024-03-26T09:14:57.099Z","updated_at":"2026-07-08T23:56:52.441Z","position":2,"description":null,"showcase":true,"start_date":"2023-10-13T00:00:00.000Z","id":"nq7r7g07ncky","page_id":"nmk3gsdbkn08","group_id":"s2drmqh9hk14"},{"status":"operational","name":"Direct (MQ)","created_at":"2022-10-13T11:40:26.000Z","updated_at":"2026-07-08T23:57:06.167Z","position":3,"description":null,"showcase":true,"start_date":"2022-10-13T00:00:00.000Z","id":"4m8vhszj33rr","page_id":"nmk3gsdbkn08","group_id":"s2drmqh9hk14"},{"status":"operational","name":"Direct (WS)","created_at":"2022-10-13T11:40:42.244Z","updated_at":"2026-07-08T23:57:30.832Z","position":4,"description":null,"showcase":true,"start_date":"2022-10-13T00:00:00.000Z","id":"d81ypcnzw3d0","page_id":"nmk3gsdbkn08","group_id":"s2drmqh9hk14"}]},{"name":"INC478901 - Degradation to Form3 - SEPA Instant service","status":"resolved","created_at":"2026-09-01T13:05:24.946Z","updated_at":"2026-09-01T13:28:56.422Z","monitoring_at":null,"resolved_at":"2026-09-01T13:21:47.000Z","impact":"minor","shortlink":"https://stspg.io/h65gj1vmh213","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-01T13:21:05.000Z","reminder_intervals":null,"id":"sgc3lhvnqcvv","page_id":"nmk3gsdbkn08","incident_updates":[{"status":"resolved","body":"Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed.\n\nFurther details will be provided in the postmortem in due course.","created_at":"2026-09-01T13:21:47.240Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T13:23:35.344Z","display_at":"2026-09-01T13:21:47.000Z","deliver_notifications":false,"tweet_id":null,"id":"qfskd1jdjwr4","incident_id":"sgc3lhvnqcvv","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct","old_status":"operational","new_status":"operational"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"The scheme provider has confirmed that the issue originates with an upstream participant.\n\nWe continue to work with the scheme provider and will provide a further update when available.","created_at":"2026-09-01T13:21:05.882Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T13:23:49.465Z","display_at":"2026-09-01T13:21:05.000Z","deliver_notifications":true,"tweet_id":null,"id":"fszs22xmb9s6","incident_id":"sgc3lhvnqcvv","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct","old_status":"degraded_performance","new_status":"operational"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. \n\nInvestigations are ongoing and an update will be provided as soon as more information becomes available.","created_at":"2026-09-01T13:05:25.056Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T13:05:25.056Z","display_at":"2026-09-01T13:05:25.056Z","deliver_notifications":true,"tweet_id":null,"id":"jjbllz8vxlhf","incident_id":"sgc3lhvnqcvv","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct","old_status":"operational","new_status":"degraded_performance"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"On Tuesday 1st September, Form3 experienced degradation to the Form3 - SEPA Instant service, with payment processing impacted between 12:22 - 13:11 UTC.\n\n  \nEBA clearing confirmed that the issue originated with an upstream participant.   \nFollowing a period of monitoring, Form3 confirmed that payments were processing as expected.","postmortem_body_last_updated_at":"2026-09-01T13:28:56.408Z","postmortem_ignored":false,"postmortem_published_at":"2026-09-01T13:28:56.408Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Direct","created_at":"2025-02-27T12:50:47.612Z","updated_at":"2026-09-30T10:23:17.666Z","position":3,"description":null,"showcase":true,"start_date":"2025-02-27T00:00:00.000Z","id":"lvnsnkcync24","page_id":"nmk3gsdbkn08","group_id":"fnj7v7lkvc4n"},{"status":"operational","name":"Direct Non Settling","created_at":"2025-02-27T12:51:11.571Z","updated_at":"2026-09-30T10:23:17.694Z","position":4,"description":null,"showcase":true,"start_date":"2025-02-27T00:00:00.000Z","id":"v0g3zf0d1d8k","page_id":"nmk3gsdbkn08","group_id":"fnj7v7lkvc4n"}]},{"name":"INC476339 - Degradation to Form3 - SEPA Instant","status":"resolved","created_at":"2026-08-12T17:11:58.629Z","updated_at":"2026-08-13T10:41:17.680Z","monitoring_at":null,"resolved_at":"2026-08-12T18:20:45.249Z","impact":"minor","shortlink":"https://stspg.io/lnsxl95l608j","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-12T17:11:58.614Z","reminder_intervals":null,"id":"hbql15qdc774","page_id":"nmk3gsdbkn08","incident_updates":[{"status":"resolved","body":"The Scheme Provider has confirmed the issue has been resolved. \n\nWe have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.\n\nFurther details will be provided in the postmortem in due course.","created_at":"2026-08-12T18:20:45.249Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T18:20:45.249Z","display_at":"2026-08-12T18:20:45.249Z","deliver_notifications":true,"tweet_id":null,"id":"nwtbxvwsxc44","incident_id":"hbql15qdc774","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct","old_status":"degraded_performance","new_status":"operational"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider.\n\nOur teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible.\n\nWe are monitoring the situation closely and will provide further updates as more information becomes available.","created_at":"2026-08-12T17:24:50.724Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T17:24:50.724Z","display_at":"2026-08-12T17:24:50.724Z","deliver_notifications":true,"tweet_id":null,"id":"fzcpb5nt13vr","incident_id":"hbql15qdc774","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Form3 are investigating a performance degradation to the Form3 - SEPA Instant Service. \n\nInvestigations are ongoing and an update will be provided as soon as more information becomes available.","created_at":"2026-08-12T17:11:58.728Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T17:11:58.728Z","display_at":"2026-08-12T17:11:58.728Z","deliver_notifications":true,"tweet_id":null,"id":"37hh8mth9jzp","incident_id":"hbql15qdc774","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct","old_status":"operational","new_status":"degraded_performance"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"On Wednesday 12th, August, Form3 experienced degradation to the Form3 - SEPA Instant service.  \nEBA clearing identified an issue that was impacting payment processing between 17:23 - 18:19 UTC.  \nFollowing a period of monitoring, Form3 confirmed that payments were processing as expected.","postmortem_body_last_updated_at":"2026-08-13T10:41:17.663Z","postmortem_ignored":false,"postmortem_published_at":"2026-08-13T10:41:17.663Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Direct","created_at":"2025-02-27T12:50:47.612Z","updated_at":"2026-09-30T10:23:17.666Z","position":3,"description":null,"showcase":true,"start_date":"2025-02-27T00:00:00.000Z","id":"lvnsnkcync24","page_id":"nmk3gsdbkn08","group_id":"fnj7v7lkvc4n"},{"status":"operational","name":"Direct Non Settling","created_at":"2025-02-27T12:51:11.571Z","updated_at":"2026-09-30T10:23:17.694Z","position":4,"description":null,"showcase":true,"start_date":"2025-02-27T00:00:00.000Z","id":"v0g3zf0d1d8k","page_id":"nmk3gsdbkn08","group_id":"fnj7v7lkvc4n"}]},{"name":"INC470455 - Degradation Across Multiple Form3 Services","status":"resolved","created_at":"2026-07-08T21:16:00.000Z","updated_at":"2026-07-09T10:34:47.933Z","monitoring_at":null,"resolved_at":"2026-07-08T21:16:00.000Z","impact":"minor","shortlink":"https://stspg.io/wc65c8nrwdvc","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-08T21:16:00.000Z","reminder_intervals":null,"id":"g9qmr6j2d9cw","page_id":"nmk3gsdbkn08","incident_updates":[{"status":"resolved","body":"Between 21:16 and 21:33 UTC, Form3 experienced a service degradation affecting multiple services.\n\nDuring this time, some customers may have experienced increased latency across the impacted services.\n\nThe issue has now been resolved, and after a period of monitoring we have confirmed there is no ongoing impact.\n\nWe are conducting a full review of the incident and will share further details in due course.","created_at":"2026-07-08T23:53:58.829Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-08T23:56:42.345Z","display_at":"2026-07-08T21:16:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"bhf1gx89cyck","incident_id":"g9qmr6j2d9cw","custom_tweet":null,"affected_components":[{"code":"43f1s3z9kbnb","name":"Form3 - Metrics","old_status":"operational","new_status":"degraded_performance"},{"code":"9n0twt2mgxmm","name":"Form3 - Account Management Services","old_status":"operational","new_status":"degraded_performance"},{"code":"nq7r7g07ncky","name":"Form3 - UK Instant - Direct","old_status":"operational","new_status":"degraded_performance"},{"code":"4m8vhszj33rr","name":"Form3 - UK Instant - Direct (MQ)","old_status":"operational","new_status":"degraded_performance"},{"code":"d81ypcnzw3d0","name":"Form3 - UK Instant - Direct (WS)","old_status":"operational","new_status":"degraded_performance"},{"code":"1wvj9vn7dslg","name":"Form3 - SEPA - Direct Debit - Direct Non Settling (LON)","old_status":"operational","new_status":"degraded_performance"},{"code":"28bxcklbgl8r","name":"Form3 - SEPA - Credit Transfer - Direct Non Settling (LON)","old_status":"operational","new_status":"degraded_performance"},{"code":"l37bxdkqhrq7","name":"Form3 - SEPA - Direct Debit - Direct (LON)","old_status":"operational","new_status":"degraded_performance"},{"code":"2wxjvj6dxsxt","name":"Form3 - SEPA - Credit Transfer - Direct (LON)","old_status":"operational","new_status":"degraded_performance"},{"code":"f5fw0trrnct7","name":"Form3 - UK Bacs - Direct (LON)","old_status":"operational","new_status":"degraded_performance"},{"code":"00skrpgns9qr","name":"Form3 - UK Bacs - Direct Non Settling (LON)","old_status":"operational","new_status":"degraded_performance"},{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct (LON)","old_status":"operational","new_status":"degraded_performance"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling (LON)","old_status":"operational","new_status":"degraded_performance"},{"code":"m6yykmz5kzr3","name":"Form3 - Reports","old_status":"operational","new_status":"degraded_performance"},{"code":"1rfdmv4fj2sb","name":"Form3 - Confirmation of Payee - CoP Responder (LON)","old_status":"operational","new_status":"degraded_performance"},{"code":"dz1rfwtgqphr","name":"Form3 - Confirmation of Payee - CoP Requester (LON)","old_status":"operational","new_status":"degraded_performance"},{"code":"z0qyx2j6d03n","name":"Form3 - Verification of Payee - VoP Responder","old_status":"operational","new_status":"degraded_performance"},{"code":"1p481y4hmwpj","name":"Form3 - Verification of Payee - VoP Requester","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"On Wednesday 8th July, Form3 observed degradation to multiple services between 21:16-21:33 UTC.\n\n  \nThe issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact.\n\n  \nFurther details will be provided in the postmortem in due course.","postmortem_body_last_updated_at":"2026-07-09T10:34:47.921Z","postmortem_ignored":false,"postmortem_published_at":"2026-07-09T10:34:47.921Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"VoP Responder","created_at":"2025-08-29T13:38:12.876Z","updated_at":"2026-07-09T00:46:57.187Z","position":1,"description":null,"showcase":true,"start_date":"2025-08-29T00:00:00.000Z","id":"z0qyx2j6d03n","page_id":"nmk3gsdbkn08","group_id":"ptkj0cb4r7s0"},{"status":"operational","name":"Direct","created_at":"2024-03-26T09:14:57.099Z","updated_at":"2026-07-08T23:56:52.441Z","position":2,"description":null,"showcase":true,"start_date":"2023-10-13T00:00:00.000Z","id":"nq7r7g07ncky","page_id":"nmk3gsdbkn08","group_id":"s2drmqh9hk14"},{"status":"operational","name":"VoP Requester","created_at":"2025-08-29T13:39:35.082Z","updated_at":"2026-07-09T00:47:31.432Z","position":2,"description":null,"showcase":true,"start_date":"2025-08-29T00:00:00.000Z","id":"1p481y4hmwpj","page_id":"nmk3gsdbkn08","group_id":"ptkj0cb4r7s0"},{"status":"operational","name":"Direct (MQ)","created_at":"2022-10-13T11:40:26.000Z","updated_at":"2026-07-08T23:57:06.167Z","position":3,"description":null,"showcase":true,"start_date":"2022-10-13T00:00:00.000Z","id":"4m8vhszj33rr","page_id":"nmk3gsdbkn08","group_id":"s2drmqh9hk14"},{"status":"operational","name":"CoP Responder","created_at":"2024-07-11T10:29:41.469Z","updated_at":"2026-08-11T10:07:23.012Z","position":3,"description":null,"showcase":true,"start_date":"2024-06-28T00:00:00.000Z","id":"1rfdmv4fj2sb","page_id":"nmk3gsdbkn08","group_id":"gtcvhxhcgkw3"},{"status":"operational","name":"Direct","created_at":"2024-11-28T14:05:13.087Z","updated_at":"2026-08-11T10:04:12.833Z","position":3,"description":null,"showcase":true,"start_date":"2024-10-03T00:00:00.000Z","id":"f5fw0trrnct7","page_id":"nmk3gsdbkn08","group_id":"tqfyp1tsd9dn"},{"status":"operational","name":"Direct","created_at":"2025-02-27T12:50:47.612Z","updated_at":"2026-09-30T10:23:17.666Z","position":3,"description":null,"showcase":true,"start_date":"2025-02-27T00:00:00.000Z","id":"lvnsnkcync24","page_id":"nmk3gsdbkn08","group_id":"fnj7v7lkvc4n"},{"status":"operational","name":"Direct (WS)","created_at":"2022-10-13T11:40:42.244Z","updated_at":"2026-07-08T23:57:30.832Z","position":4,"description":null,"showcase":true,"start_date":"2022-10-13T00:00:00.000Z","id":"d81ypcnzw3d0","page_id":"nmk3gsdbkn08","group_id":"s2drmqh9hk14"},{"status":"operational","name":"CoP Requester","created_at":"2024-07-11T10:30:43.126Z","updated_at":"2026-08-11T10:07:26.694Z","position":4,"description":null,"showcase":true,"start_date":"2024-06-28T00:00:00.000Z","id":"dz1rfwtgqphr","page_id":"nmk3gsdbkn08","group_id":"gtcvhxhcgkw3"},{"status":"operational","name":"Direct Non Settling","created_at":"2024-11-28T14:05:47.188Z","updated_at":"2026-08-11T10:04:48.270Z","position":4,"description":null,"showcase":true,"start_date":"2024-10-03T00:00:00.000Z","id":"00skrpgns9qr","page_id":"nmk3gsdbkn08","group_id":"tqfyp1tsd9dn"},{"status":"operational","name":"Direct Non Settling","created_at":"2025-02-27T12:51:11.571Z","updated_at":"2026-09-30T10:23:17.694Z","position":4,"description":null,"showcase":true,"start_date":"2025-02-27T00:00:00.000Z","id":"v0g3zf0d1d8k","page_id":"nmk3gsdbkn08","group_id":"fnj7v7lkvc4n"},{"status":"operational","name":"Direct Debit - Direct Non Settling","created_at":"2025-10-16T16:36:36.942Z","updated_at":"2026-08-11T10:05:52.501Z","position":5,"description":null,"showcase":true,"start_date":"2025-10-16T00:00:00.000Z","id":"1wvj9vn7dslg","page_id":"nmk3gsdbkn08","group_id":"g33yfpyqfdfv"},{"status":"operational","name":"Credit Transfer - Direct Non Settling","created_at":"2025-10-16T16:48:59.953Z","updated_at":"2026-08-11T10:05:48.456Z","position":6,"description":null,"showcase":true,"start_date":"2025-08-05T00:00:00.000Z","id":"28bxcklbgl8r","page_id":"nmk3gsdbkn08","group_id":"g33yfpyqfdfv"},{"status":"operational","name":"Direct Debit - Direct","created_at":"2025-10-28T20:32:09.467Z","updated_at":"2026-08-11T10:05:38.845Z","position":7,"description":null,"showcase":true,"start_date":"2025-10-28T00:00:00.000Z","id":"l37bxdkqhrq7","page_id":"nmk3gsdbkn08","group_id":"g33yfpyqfdfv"},{"status":"operational","name":"Form3 - Metrics","created_at":"2022-08-15T10:58:23.235Z","updated_at":"2026-07-09T00:46:25.015Z","position":8,"description":"This is our Form3 Metrics service for providing platform operational metrics to customers for consumption in their own analytics platforms. This component reflects the uptime of the Metrics API for our customers","showcase":true,"start_date":"2022-08-15T00:00:00.000Z","id":"43f1s3z9kbnb","page_id":"nmk3gsdbkn08","group_id":null},{"status":"operational","name":"Credit Transfer - Direct","created_at":"2025-10-30T09:45:47.866Z","updated_at":"2026-08-11T10:05:23.371Z","position":8,"description":null,"showcase":true,"start_date":"2025-10-28T00:00:00.000Z","id":"2wxjvj6dxsxt","page_id":"nmk3gsdbkn08","group_id":"g33yfpyqfdfv"},{"status":"operational","name":"Form3 - Account Management Services","created_at":"2022-10-13T11:37:56.776Z","updated_at":"2026-07-09T00:45:54.791Z","position":9,"description":null,"showcase":true,"start_date":"2022-10-13T00:00:00.000Z","id":"9n0twt2mgxmm","page_id":"nmk3gsdbkn08","group_id":null},{"status":"operational","name":"Form3 - Reports","created_at":"2022-10-13T11:50:44.534Z","updated_at":"2026-07-09T00:46:39.731Z","position":10,"description":null,"showcase":true,"start_date":"2022-10-13T00:00:00.000Z","id":"m6yykmz5kzr3","page_id":"nmk3gsdbkn08","group_id":null}]},{"name":"INC468440 Degradation to the Form3 - Metrics Service","status":"resolved","created_at":"2026-06-29T11:12:43.987Z","updated_at":"2026-06-30T10:52:51.866Z","monitoring_at":"2026-06-29T11:34:10.000Z","resolved_at":"2026-06-29T12:43:12.625Z","impact":"minor","shortlink":"https://stspg.io/kjqymqkss5zn","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-29T11:12:43.980Z","reminder_intervals":null,"id":"p7dpjtvpgn70","page_id":"nmk3gsdbkn08","incident_updates":[{"status":"resolved","body":"The issue affecting the Form3 - Metrics Service has been resolved. \n\nWe have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.\n\nFurther details will be provided in the postmortem in due course.","created_at":"2026-06-29T12:43:12.625Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-29T12:43:12.625Z","display_at":"2026-06-29T12:43:12.625Z","deliver_notifications":true,"tweet_id":null,"id":"jnjnwdnx1bq5","incident_id":"p7dpjtvpgn70","custom_tweet":null,"affected_components":[{"code":"43f1s3z9kbnb","name":"Form3 - Metrics","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented by our third party provider and we are in a period of monitoring.\n\nImpacted customers should now see that normal processing has resumed on the Form3 - Metrics service. \n\nWe will provide an update on resolution in due course.","created_at":"2026-06-29T11:34:10.520Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-29T11:35:12.239Z","display_at":"2026-06-29T11:34:10.000Z","deliver_notifications":true,"tweet_id":null,"id":"2tpyl9xgpyms","incident_id":"p7dpjtvpgn70","custom_tweet":null,"affected_components":[{"code":"43f1s3z9kbnb","name":"Form3 - Metrics","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"Form3 are investigating a performance degradation to the Form3 - Metrics service. \n\nInvestigations are ongoing and an update will be provided as soon as more information becomes available.","created_at":"2026-06-29T11:12:44.072Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-29T11:12:44.072Z","display_at":"2026-06-29T11:12:44.072Z","deliver_notifications":true,"tweet_id":null,"id":"r8r0qm2g57v3","incident_id":"p7dpjtvpgn70","custom_tweet":null,"affected_components":[{"code":"43f1s3z9kbnb","name":"Form3 - Metrics","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"On Monday 29th June, Form3 observed degradation to the Form3 Metrics API service between 10:58 - 11:31 UTC.\n\nThe issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact.  \n  \nFurther details will be provided in the postmortem in due course.","postmortem_body_last_updated_at":"2026-06-30T10:52:51.849Z","postmortem_ignored":false,"postmortem_published_at":"2026-06-30T10:52:51.849Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Form3 - Metrics","created_at":"2022-08-15T10:58:23.235Z","updated_at":"2026-07-09T00:46:25.015Z","position":8,"description":"This is our Form3 Metrics service for providing platform operational metrics to customers for consumption in their own analytics platforms. This component reflects the uptime of the Metrics API for our customers","showcase":true,"start_date":"2022-08-15T00:00:00.000Z","id":"43f1s3z9kbnb","page_id":"nmk3gsdbkn08","group_id":null}]},{"name":"INC452403 - Major Outage to the SEPA instant service","status":"resolved","created_at":"2026-05-19T11:57:10.977Z","updated_at":"2026-05-20T07:19:33.248Z","monitoring_at":"2026-05-19T12:14:26.943Z","resolved_at":"2026-05-20T01:12:43.977Z","impact":"critical","shortlink":"https://stspg.io/l87fhvztvftc","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-19T11:57:10.961Z","reminder_intervals":null,"id":"rcpzhlzcqb1m","page_id":"nmk3gsdbkn08","incident_updates":[{"status":"resolved","body":"Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 00:30 UTC.\n\nWe have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.","created_at":"2026-05-20T01:12:43.977Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-20T01:12:43.977Z","display_at":"2026-05-20T01:12:43.977Z","deliver_notifications":true,"tweet_id":null,"id":"9ym5j10zz8qx","incident_id":"rcpzhlzcqb1m","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct (LON)","old_status":"degraded_performance","new_status":"operational"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling (LON)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Scheme have scheduled a maintenance window at 22:30 UTC this evening in an effort to restore service.\n\nForm3 will continue to liaise closely with the scheme and will provide further updates following the maintenance activity as more information becomes available.","created_at":"2026-05-19T17:00:55.159Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-19T17:00:55.159Z","display_at":"2026-05-19T17:00:55.159Z","deliver_notifications":true,"tweet_id":null,"id":"gl6pglfhh2q4","incident_id":"rcpzhlzcqb1m","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct (LON)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling (LON)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Scheme has advised that the fix applied has not resolved the issue.\n\nOur teams remain engaged with the scheme, who are continuing their investigation and working to restore normal service as quickly as possible.\n\nWe are monitoring the situation closely and will provide further updates as soon as more information becomes available.","created_at":"2026-05-19T14:40:28.061Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-19T14:40:28.061Z","display_at":"2026-05-19T14:40:28.061Z","deliver_notifications":true,"tweet_id":null,"id":"2jpb6sylcnmf","incident_id":"rcpzhlzcqb1m","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct (LON)","old_status":"operational","new_status":"degraded_performance"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling (LON)","old_status":"operational","new_status":"degraded_performance"}]},{"status":"monitoring","body":"Scheme have confirmed that a fix has been applied and are now in a period of monitoring.\n\nImpacted customers should now see that normal processing has resumed on the SEPA Instant service.","created_at":"2026-05-19T12:14:26.943Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-19T12:14:26.943Z","display_at":"2026-05-19T12:14:26.943Z","deliver_notifications":true,"tweet_id":null,"id":"6st3rz8ywtyn","incident_id":"rcpzhlzcqb1m","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct (LON)","old_status":"major_outage","new_status":"operational"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling (LON)","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider.\n\nOur teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible.\n\nWe are monitoring the situation closely and will provide further updates as more information becomes available.","created_at":"2026-05-19T11:57:11.110Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-19T11:57:11.110Z","display_at":"2026-05-19T11:57:11.110Z","deliver_notifications":true,"tweet_id":null,"id":"277swbnpjm0r","incident_id":"rcpzhlzcqb1m","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct (LON)","old_status":"operational","new_status":"major_outage"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling (LON)","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":"On Tuesday 19th May, Form3 were alerted to impact on the Form3 - SEPA Instant service.   \n\nEBA clearing identified an issue that was impacting payment processing and performed an change overnight which has resolved the issue.    \n\nFollowing a period of monitoring, Form3 confirmed that payments were processing as expected.","postmortem_body_last_updated_at":"2026-05-20T07:19:33.223Z","postmortem_ignored":false,"postmortem_published_at":"2026-05-20T07:19:33.223Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Direct","created_at":"2025-02-27T12:50:47.612Z","updated_at":"2026-09-30T10:23:17.666Z","position":3,"description":null,"showcase":true,"start_date":"2025-02-27T00:00:00.000Z","id":"lvnsnkcync24","page_id":"nmk3gsdbkn08","group_id":"fnj7v7lkvc4n"},{"status":"operational","name":"Direct Non Settling","created_at":"2025-02-27T12:51:11.571Z","updated_at":"2026-09-30T10:23:17.694Z","position":4,"description":null,"showcase":true,"start_date":"2025-02-27T00:00:00.000Z","id":"v0g3zf0d1d8k","page_id":"nmk3gsdbkn08","group_id":"fnj7v7lkvc4n"}]},{"name":"INC452278 - Degradation to the SEPA Instant Service","status":"resolved","created_at":"2026-05-17T10:24:46.194Z","updated_at":"2026-05-18T13:31:21.933Z","monitoring_at":null,"resolved_at":"2026-05-17T13:10:26.538Z","impact":"minor","shortlink":"https://stspg.io/z91pm1jfytj5","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-17T10:24:46.180Z","reminder_intervals":null,"id":"xk2zq3bj3v7g","page_id":"nmk3gsdbkn08","incident_updates":[{"status":"resolved","body":"Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 12:26 UTC.\n\nWe have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.","created_at":"2026-05-17T13:10:26.538Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-17T13:10:26.538Z","display_at":"2026-05-17T13:10:26.538Z","deliver_notifications":true,"tweet_id":null,"id":"8ph7bj1yn2wy","incident_id":"xk2zq3bj3v7g","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct (LON)","old_status":"degraded_performance","new_status":"operational"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling (LON)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are currently experiencing an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider.\n\nOur teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible.\n\nWe are monitoring the situation closely and will provide further updates as more information becomes available.","created_at":"2026-05-17T12:22:06.331Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-17T12:22:06.331Z","display_at":"2026-05-17T12:22:06.331Z","deliver_notifications":true,"tweet_id":null,"id":"xltznnk52v4g","incident_id":"xk2zq3bj3v7g","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct (LON)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling (LON)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Form3 are investigating a performance degradation to the SEPA Instant service. \n\nInvestigations are ongoing and an update will be provided as soon as more information becomes available.","created_at":"2026-05-17T10:24:46.308Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-17T10:24:46.308Z","display_at":"2026-05-17T10:24:46.308Z","deliver_notifications":true,"tweet_id":null,"id":"5st3y7pxhl6g","incident_id":"xk2zq3bj3v7g","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct (LON)","old_status":"operational","new_status":"degraded_performance"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling (LON)","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"On Sunday 17th May, Form3 experienced degradation to the Form3 - SEPA Instant service.  \nEBA clearing identified an issue that was impacting payment processing between 08:00 and 12:26 UTC.   \nFollowing a period of monitoring, Form3 confirmed that payments were processing as expected.  \nThe cause of this degradation has been mitigated by EBA clearing.","postmortem_body_last_updated_at":"2026-05-18T13:31:21.918Z","postmortem_ignored":false,"postmortem_published_at":"2026-05-18T13:31:21.918Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Direct","created_at":"2025-02-27T12:50:47.612Z","updated_at":"2026-09-30T10:23:17.666Z","position":3,"description":null,"showcase":true,"start_date":"2025-02-27T00:00:00.000Z","id":"lvnsnkcync24","page_id":"nmk3gsdbkn08","group_id":"fnj7v7lkvc4n"},{"status":"operational","name":"Direct Non Settling","created_at":"2025-02-27T12:51:11.571Z","updated_at":"2026-09-30T10:23:17.694Z","position":4,"description":null,"showcase":true,"start_date":"2025-02-27T00:00:00.000Z","id":"v0g3zf0d1d8k","page_id":"nmk3gsdbkn08","group_id":"fnj7v7lkvc4n"}]},{"name":"INC447366 - Degradation to Form3 - SEPA Instant","status":"resolved","created_at":"2026-04-18T20:18:46.000Z","updated_at":"2026-04-20T11:26:42.271Z","monitoring_at":null,"resolved_at":"2026-04-18T22:22:50.070Z","impact":"minor","shortlink":"https://stspg.io/70w6dgkmd6qt","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-18T20:18:46.000Z","reminder_intervals":null,"id":"63pmznnqg25x","page_id":"nmk3gsdbkn08","incident_updates":[{"status":"resolved","body":"The issue affecting Form3 - SEPA Instant service has been resolved.\n\nWe have received confirmation from the Scheme that the issue has been resolved. \n\nFollowing a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed.\n\nFurther details will be provided in the postmortem in due course.","created_at":"2026-04-18T22:22:50.070Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-18T22:22:50.070Z","display_at":"2026-04-18T22:22:50.070Z","deliver_notifications":true,"tweet_id":null,"id":"xxhr5sxhzmt7","incident_id":"63pmznnqg25x","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct (LON)","old_status":"degraded_performance","new_status":"operational"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling (LON)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are still awaiting for Scheme (external to Form3) to fix the issue. \n\nWe will post an update once more information becomes available from them.","created_at":"2026-04-18T21:26:00.766Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-18T21:26:00.766Z","display_at":"2026-04-18T21:26:00.766Z","deliver_notifications":true,"tweet_id":null,"id":"bchbqz95d98b","incident_id":"63pmznnqg25x","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct (LON)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling (LON)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Scheme (external to Form3) have identified an issue and are working on a resolution. \n\nWe will post an update once more information becomes available from them.","created_at":"2026-04-18T20:23:47.138Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-18T20:23:47.138Z","display_at":"2026-04-18T20:23:47.138Z","deliver_notifications":true,"tweet_id":null,"id":"6p62d03fl5rv","incident_id":"63pmznnqg25x","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct (LON)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling (LON)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating an issue on the Form3 - SEPA Instant service which is impacting some inbound and outbound payments.","created_at":"2026-04-18T20:18:46.449Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-18T20:25:24.766Z","display_at":"2026-04-18T20:18:46.000Z","deliver_notifications":true,"tweet_id":null,"id":"kyh221v4jzc6","incident_id":"63pmznnqg25x","custom_tweet":null,"affected_components":[{"code":"lvnsnkcync24","name":"Form3 - SEPA Instant - Direct (LON)","old_status":"operational","new_status":"degraded_performance"},{"code":"v0g3zf0d1d8k","name":"Form3 - SEPA Instant - Direct Non Settling (LON)","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"On Saturday 18th April, Form3 experienced degradation to the Form3 - SEPA Instant services.\n\nEBA clearing identified an issue that was impacting payment processing between 19:46 and 22:19 UTC.\n\nFollowing a period of monitoring, Form3 confirmed that payments were processing as expected.\n\nThe cause of this degradation has been mitigated by EBA clearing.","postmortem_body_last_updated_at":"2026-04-20T11:26:42.252Z","postmortem_ignored":false,"postmortem_published_at":"2026-04-20T11:26:42.252Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Direct","created_at":"2025-02-27T12:50:47.612Z","updated_at":"2026-09-30T10:23:17.666Z","position":3,"description":null,"showcase":true,"start_date":"2025-02-27T00:00:00.000Z","id":"lvnsnkcync24","page_id":"nmk3gsdbkn08","group_id":"fnj7v7lkvc4n"},{"status":"operational","name":"Direct Non Settling","created_at":"2025-02-27T12:51:11.571Z","updated_at":"2026-09-30T10:23:17.694Z","position":4,"description":null,"showcase":true,"start_date":"2025-02-27T00:00:00.000Z","id":"v0g3zf0d1d8k","page_id":"nmk3gsdbkn08","group_id":"fnj7v7lkvc4n"}]},{"name":"INC444339 - Degradation to Form3 - Metrics Service","status":"resolved","created_at":"2026-04-01T10:14:05.350Z","updated_at":"2026-04-01T11:10:13.592Z","monitoring_at":"2026-04-01T10:22:42.870Z","resolved_at":"2026-04-01T10:29:05.660Z","impact":"minor","shortlink":"https://stspg.io/lqt39l8q8qz0","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-01T10:14:05.344Z","reminder_intervals":null,"id":"ks65jc7ytpqz","page_id":"nmk3gsdbkn08","incident_updates":[{"status":"resolved","body":"The issue affecting Form3 - Metrics service has been resolved as of 10:14 UTC.\n\nWe have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.\n\nFurther details will be provided in the postmortem in due course.","created_at":"2026-04-01T10:29:05.660Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-01T10:29:05.660Z","display_at":"2026-04-01T10:29:05.660Z","deliver_notifications":true,"tweet_id":null,"id":"83hydtnnbw37","incident_id":"ks65jc7ytpqz","custom_tweet":null,"affected_components":[{"code":"43f1s3z9kbnb","name":"Form3 - Metrics","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are working with our third-party provider who have implemented a fix. \n\nImpacted customers should now observe that normal processing has resumed on the Form3 Metrics service.\n\nWe will provide an update on resolution in due course.","created_at":"2026-04-01T10:22:42.870Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-01T10:22:42.870Z","display_at":"2026-04-01T10:22:42.870Z","deliver_notifications":true,"tweet_id":null,"id":"drnrms8crv2v","incident_id":"ks65jc7ytpqz","custom_tweet":null,"affected_components":[{"code":"43f1s3z9kbnb","name":"Form3 - Metrics","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"Form3 are investigating a service degradation on the Form3 - Metrics service.\n\nInvestigations are ongoing and an update will be provided as soon as more information becomes available.","created_at":"2026-04-01T10:14:05.446Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-01T10:14:05.446Z","display_at":"2026-04-01T10:14:05.446Z","deliver_notifications":true,"tweet_id":null,"id":"dt1rdc3mbzpt","incident_id":"ks65jc7ytpqz","custom_tweet":null,"affected_components":[{"code":"43f1s3z9kbnb","name":"Form3 - Metrics","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"On Wednesday 1st April, Form3 observed degradation to the Form3 Metrics API service between 09:56 and 10:14 UTC.\n\nThe issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact.\n\nFurther details will be provided in the postmortem in due course.","postmortem_body_last_updated_at":"2026-04-01T11:10:13.580Z","postmortem_ignored":false,"postmortem_published_at":"2026-04-01T11:10:13.580Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Form3 - Metrics","created_at":"2022-08-15T10:58:23.235Z","updated_at":"2026-07-09T00:46:25.015Z","position":8,"description":"This is our Form3 Metrics service for providing platform operational metrics to customers for consumption in their own analytics platforms. This component reflects the uptime of the Metrics API for our customers","showcase":true,"start_date":"2022-08-15T00:00:00.000Z","id":"43f1s3z9kbnb","page_id":"nmk3gsdbkn08","group_id":null}]}]
}