Between 01:25 – 01:30am BST, Form3 identified a degradation to the FPS Direct Service causing our FPS Direct customers to be placed into Stand-in. During this period, admissions were queued at our Gateway Provider and were successfully processed once normal service resumed. Payment submissions were unaffected during this period.
The root cause of this degradation is linked to incident #6440: https://status.form3.tech/incidents/71wmhgvcn8dk
Customers will be able to view any payments impacted in the unplanned maintenance form which will be sent to you shortly.
Given the reoccurrence of this issue, Form3 are working closely with our Gateway Provider to implement mitigations.