From 13:39-13:50 UTC Form3 experienced a degradation which resulted in some outbound payments timing out. The failure was caused by a rollout of our egress proxy during which an essential service from our cloud provider failed to start. This failure left our services being unable to egress the platform.
The issue was detected by our health checks and resolved by rolling back the change.
Form3 have identified a mitigating action that would prevent a disruption of service in the future. This action will be implemented prior to further egress rollout