Intermittent problem generating new tokens

Incident Report for Form3

Postmortem

We experienced an intermittent problem in generating new tokens, the payment flows were unaffected.

Posted Nov 12, 2018 - 11:17 UTC

Resolved

Our systems have recovered and the service resumed as normal. We experienced an intermittent problem in generating new tokens, the payment flows were unaffected. We will continue to monitor the service to ensure the degradation does not reoccur.

Posted Nov 12, 2018 - 11:16 UTC

Investigating

We are currently experiencing a degradation on our platform. Payments are unaffected. We are investigating the situation and will keep you updated. Thank you for your patience.

Posted Nov 12, 2018 - 10:58 UTC

This incident affected: _Archived Components (FPS RT - Indirect - Starling, FPS RT - Direct, Account Management Services, Bacs - Direct Participant).