Degradation to FPS Indirect - delay to payments
Incident Report for Form3
Resolved
Our FPS Indirect service has recovered and normal service has resumed.  All delayed payments have been processed fully

Our FPS Indirect partner is investigating this degradation as a priority to prevent further degradation

We will continue to monitor the service to ensure there is no ongoing impact.
Posted Jul 29, 2019 - 09:35 UTC
Investigating
We have identified an ongoing degradation of FPS Indirect service impacting payments being delayed in processing due to a throughput issue at our Indirect partner since 08:33 UTC. Our Indirect Partner is aware and actively managing this issue. Once it is remediated all payments will reach a final state

Our Incident Response team will continue to monitor and we will post an update once we have confirmed all delayed payments have been processed fully
Posted Jul 29, 2019 - 08:50 UTC
This incident affected: _Archived Components (FPS RT - Indirect - Starling).
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