Form3 identified a degradation to the connection from our gateway provider resulting in FPS Direct customers being placed into Stand In for approximately 2 minutes 30 seconds between 04:47 - 04:49 BST. During this period admissions were queued at the gateway and processed through once connection was reestablished, submissions were unaffected.
Following further investigation by our gateway provider, we have confirmed the degradation occurred on the external network component and is unrelated to an infrastructure degradation. The gateway provider continues to monitor the service and have confirmed the connection has been stable since the period of the incident.
We continue to work with our provider to prevent further issues